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Working with your client - How to avoid complaints

1 Hour Formal CPD

A webinar that presents the regulatory principles that protect consumers, and how architects can work to fulfil them. This webinar discusses the significance of the Code, the complaints process, the Architect Client Agreement, and communication. Recommended for all architects.

 This session will cover:

  • Context of architect-client relationship
  • Consumer protection
  • NSW Architects Code of Professional Conduct
  • Complaints process
  • Client-architect contracts

About the presenter:

Dr Kirsten Orr is Registrar of the NSW Architects Registration Board and a NSW registered architect.

Learning outcomes:

This session delivers learning outcomes related to the following Performance Criterion from the 2021 National Standard of Competency for Architects:

PC 1 Comply with the regulatory requirements and obligations pertaining to practice as an architect, including legislation, professional codes of conduct, obligations for continuing professional development and professional indemnity insurance.

Content cuts across the “Professionalism” Professional Capability in the Standard as it relates to understanding and incorporating relevant legislation and statutory building requirements, regulations, standards and codes in all aspects of the provision of architectural services.


Self-assessment questions DOC format Download
Self-assessment questions PDF format Download
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