The Board’s Complaints process is an effective mechanism to investigate architects who may have acted in an unprofessional or incompetent manner.

However the Board regularly receives calls from people seeking advice on issues that may be currently unfolding on site, or which are at a critical phase where early and prompt action can assist.

This information sheet outlines an alternative dispute resolution pathway for home owners and their architects that is agile and responsive to home owners who may have well founded concerns in relation to the professional conduct of an architect, but which may not be suited to the formal complaints process. For architects, the process is consistent with Part 6 (18) of the NSW Architects Code of Professional Conduct that requires architects to promote alternative dispute resolution mechanisms.

INFORMATION SHEET - Alternative Dispute Resolution.pdf

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