The Board’s Complaints process is an effective mechanism to investigate architects who may have acted in an unprofessional or incompetent manner.

However the Board regularly receives calls from people seeking advice on issues that may be currently unfolding on site, or which are at a critical phase where early and prompt action can assist.

When you use an architect you know that the person you are working with is highly qualified and has the skills in design, documentation and project delivery you need to help you realise your project.

Completing a successful architectural project will happen partly because you have a good working relationship with your architect. This guide describes what architects do for their clients and provides general advice about how to work best with your architect.